Terms and Conditions

Last updated: 19 October 2026

1. About These Terms

Renoweb ("Renoweb", "we", "us", "our") is a website renovation, new website development, hosting and digital support service operated by WebEngineers Software India LLP, available at reno-web.com.

By contacting us to discuss a project, placing an order, or using any of our services, you ("you", "customer") agree to these Terms. If you don't agree with them, please don't proceed with an order.

These Terms apply to all customers, in India and abroad. Renoweb is operated from India, so Indian law governs them (see "Governing Law and Disputes" below).

2. How These Terms Fit Together

Your use of our services is also governed by our Privacy Policy and our Refund & Cancellation Policy. Where this document and the specific scope and price we confirm with you over WhatsApp for your project conflict, the confirmation we sent you for that project applies.

3. Our Services

• Website renovation — redesigning and rebuilding an existing informational business website of up to 10 pages while reusing its approved content and identity.
• New website development — building a new static business website from your requirements.
• Hosting, domain registration and DNS assistance, business email DNS setup, day-to-day content changes and logo design — chargeable support available once your website is live.

We may decline a project at our discretion — for example, if it's for content or a purpose we don't support (see "Acceptable Use" below), or if the requested scope isn't something we can deliver.

4. How an Order Works

1. Enquiry — you contact us on WhatsApp about your requirement.
2. Scope and price confirmation — we confirm your requirement (page count, content and any access we need) and send you the amount to pay, in writing over WhatsApp, before anything is chargeable.
3. Payment — through a Razorpay payment link we send you, in Indian Rupees (₹) or US Dollars ($) depending on the price shown to you. Work begins only once the agreed payment is received.
4. Development — we build your website, using our own team, vetted freelance professionals, and AI-assisted tools as appropriate (see "Contractors and AI Tools" below).
5. Review — we share the completed website with you to check it against the agreed scope.
6. Handover / go-live — once you confirm it meets the agreed scope, we deploy it live, or hand it over if you're hosting elsewhere.

Changes requested after the requirement was confirmed and development has started are treated as new, separately chargeable work — we'll always tell you the price before charging for anything extra.

5. Pricing and Taxes

Website Renovation is $39 and New Website Development is $99. Each price covers up to 10 pages; every extra page is $2. The website content (text and images) is provided by you. Anything outside this scope — for example a backend, online store or login system — is quoted separately, and we'll tell you the price in writing before charging for it.

Prices are in US Dollars ($) and include any Indian taxes that may apply, so there is nothing extra to pay on top. Customers in India see prices in Indian Rupees (₹), with 18% GST added.

Other chargeable items: logo design (3 options) is $6; domain booking and renewal are charged at the registry price of the domain extension at the time, plus a $3 service fee. Prices on our website apply to new orders and may be revised for future orders; the price confirmed to you for a project doesn't change.

6. Delivery Timelines

We deliver your website within 24 to 48 hours of it becoming "development-ready" — that is, once we have your confirmed requirement, your content, and any access we need. Time spent waiting for you to provide content, approvals or access doesn't count toward this window.

If we expect to miss this window, we'll tell you why and give you a new date. A specific delivery date agreed with you in writing takes priority over this general timeline.

7. Content You Provide, Domains We Book, and Why We Don't Need Your Passwords

You're responsible for making sure any content, text, images, logos or other material you give us to use is either owned by you or you have the right to use it — we don't verify this on your behalf.

We don't ask for or need your website, hosting, CMS or domain account passwords to do our work — we build and host your website on our own infrastructure.

If you book a domain through us, we register it via Cloudflare using your name, phone number and address as the registrant — so the domain is registered in your name — while keeping our own email on the registration for account management. We also give you your own access to that domain's DNS records on Cloudflare, so you can view and manage them yourself at any time. If a transfer-out is needed later (see "No Vendor Lock-in" below), we update the registration so you have full, independent control.

We don't manage or host business email accounts. Where your email needs DNS records — for a service like Google Workspace or Zoho that you set up and own — we'll either add those records for you or tell you exactly what to add.

8. Contractors and AI Tools

We may engage vetted freelance professionals, and use AI-assisted tools, as part of designing, building, reviewing or maintaining your website. We remain responsible for the quality and delivery of the final website regardless of who or what was involved in producing it. Anyone we engage to work on your project is bound to keep your project information confidential, in the same way we are.

9. Ownership of Your Website

Once you've paid in full for your project, ownership of the final website files and design created specifically for you transfers to you. This doesn't include:

• any third-party licensed material used in your site (stock photography, fonts, plugins, icon sets, etc.), which stays subject to its own license terms; or
• any general-purpose code, component or design system Renoweb reuses across projects, which we may continue to use for other customers.

We may reference completed projects — for example, in a portfolio or case study — unless you ask us in writing not to.

10. Hosting and Ongoing Services

Hosting & Ongoing Support (hosting, DNS and day-to-day content changes) is $3 per month, billed annually in advance. Your first year is 50% off — $1.50 per month. From the second year it renews at the then-current price on our website, and we'll tell you before it renews. Domain booking and logo design are separate, chargeable services priced as described in "Pricing and Taxes" above. These Terms apply to ongoing services too, alongside whatever specific plan or scope we've confirmed with you.

11. No Vendor Lock-in

You're never required to keep using Renoweb. If you decide to move your website elsewhere:

What you need	Fee
Website handover	$5
Domain transfer-out (for domains booked through Renoweb)	$5
Both together	$10

Prices include any applicable Indian taxes. We'll confirm the fee in writing before charging it. No reason or justification is required from you to request a handover or transfer-out.

12. Cancellations and Refunds

All payments to Renoweb are final — we don't offer refunds once you've paid. See our Refund & Cancellation Policy for the full position and how we handle it if we're ever unable to deliver what was agreed.

13. Acceptable Use

You agree not to use our services to build, host or maintain a website for content that is illegal, infringes someone else's rights, or that we reasonably believe is harmful, fraudulent or misleading. We may refuse, pause or stop work on a project, or suspend hosting, if we believe it's being used for this kind of content.

14. Service "As Is" and Disclaimers

We build your website to the scope agreed with you, and test it as described on our website (see our published PageSpeed results) — but we don't guarantee specific business outcomes, such as search ranking, traffic, leads or sales, since these depend on many factors outside our control.

Third-party services your website or our work depends on — including domain registrars, hosting infrastructure, WhatsApp/Meta, browsers and search engines — are outside our control, and we're not responsible for their outages, policy changes or pricing changes.

15. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim relating to our services is limited to the amount you actually paid us for the specific service the claim relates to. We are not liable for indirect, incidental or consequential loss (like lost profits or lost business opportunities) arising from our services. Nothing in these Terms limits any liability that cannot legally be limited or excluded.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top will always reflect the latest version. Continuing to use our services after an update means you accept the revised Terms.

17. Governing Law and Disputes

These Terms are governed by the laws of India. Courts in Pune, Maharashtra will have exclusive jurisdiction over any dispute, subject to applicable law.

Before going to court, we'd genuinely prefer to sort things out directly — message us on WhatsApp or email us and we'll try to resolve it.

18. Contact

Renoweb, operated by WebEngineers Software India LLP
WhatsApp: +91 917-54321-71
Email: care@reno-web.com
Registered office: Office 209, UFC, Parge Nagar, Kondhwa, Pune, Maharashtra