Refund & Cancellation Policy
Last updated: 19 October 2026
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1. Overview
Before any payment is taken, we confirm your project's requirement and the amount to pay with you in writing over WhatsApp. This keeps our prices simple and low — and it means our position on refunds is simple too: once you've paid, that payment is final.
2. All Payments Are Final
We don't offer refunds for a change of mind, for cancelling a project after payment (whether or not development has started), or for delays caused by waiting on your content, approvals or access. This applies to renovation, new website development, and any ongoing service you've paid for.
This policy doesn't limit any right you may have under applicable consumer protection law that can't be excluded by agreement — see "Exceptions" below for how we handle the rare case where we're genuinely unable to deliver what was agreed.
3. After Delivery
Once your website has been delivered per the agreed scope, if something doesn't match what was agreed, tell us and we'll fix it at no extra charge. Changes beyond the originally agreed scope are treated as new work and quoted separately.
If you decide you no longer want to continue with Renoweb after delivery, our No Vendor Lock-in terms apply — see below.
4. No Vendor Lock-in (Instead of a Refund)
| What you need | Fee |
|---|---|
| Website handover | $5 |
| Domain transfer-out (for domains booked through Renoweb) | $5 |
| Both together | $10 |
Prices include any applicable Indian taxes. We'll confirm the fee in writing before charging it.
5. Hosting and Ongoing Services
Hosting & Ongoing Support is billed once a year, upfront (your first year is 50% off), and is non-refundable once that annual period has started. If you cancel before a renewal, you won't be charged again, and your existing period continues until it ends.
6. Delays Caused by You
If a project is delayed because we're waiting on content, approvals, or access from you, that waiting time doesn't count against our delivery timelines, and isn't grounds for a refund.
7. Exceptions
In rare cases — for example, if we're genuinely unable to deliver what was agreed — we may choose to make an exception at our sole discretion. This is decided case by case and isn't a guaranteed right or a standing policy you can rely on in advance.
8. Contact
WhatsApp: +91 917-54321-71
Email: care@reno-web.com